How can the design of an intelligent interface empower patients to access secure personal data repositories, thus giving patients agency over their own medical data?

Over the course of the semester our MGD studio collaborated with a team at IBM Watson Health, led by Debi Ndindjock, to find out.


Our Research Question

How might a design harness machine learning to enable a patient to understand and act upon their own healthcare data?  This project looks ahead to a day when patients own and control their own healthcare data via a single, secure, comprehensive access point. IBM is experimenting with using blockchain to secure this data. Watson capabilities might include recommendation systems, textual analysis, etc. Secondary consideration: how might the patient interact with data in natural, intuitive ways (not just point and click charts and lists?)

KEY QUESTIONS TO CONSIDER:

  • How might an interface harness ML to provide the patient with ownership and agency in relation to their healthcare data?
  • What does it mean to create an interface that is useful, usable and desirable to a certain individual, in a particular context, in a specific moment in time? 
  • What privacy issues are at stake? How might the experience support ethical data use?
  • What issues of trust are at stake? How might the experience establish (and earn) patient trust?
  • How might the interface value human difference, addressing user pain points through a customized, adaptive experience? 

The Deliverables: Scenario Videos

Student Designers: Isabel Bo-Linn, Syashi Gupta, Maddy Kelly


Student Designers: Eryn Pierce, Jack Ratterree, Gloria Jing


Research Overview of Students’ Process

Project launch with IBM. Students created a Possibilities Matrix in which the mapped research opportunities to ML capabilities
Students conducted user and expert interviews plus secondary research
Based on this research, each team developed personas and scenarios
The student benchmarked existing application in the data collection and/or personal healthcare space.
They create user journey maps of the current user experience to begin to identify possibilties
Began sketching ideas.
Created storyboards of initial concepts.
Created roughs and wireframes
Created user journey maps to diagram the new experience
User tested rough prototypes and conducted additional user interviews
And, to share their project, created hi-fi prototypes and scenario videos.